Role overview

 

The role holder will assume responsibility for overseeing, developing, and coordinating the Outreach Service that connects ‘rough sleepers’ and individuals at risk of homelessness to the support and services available across the Trust and externally. The Outreach Service is wide ranging in terms of its support, including, connecting with individuals who have recently been housed, for example, resettlement clients, helping them maintain their accommodation and providing ongoing support with independent living skills.

 

In working alongside individuals within the community, the focus will be providing them with access to the right support and services to enable them to remain in their accommodation, focusing on the preventative support required to minimise the number of individuals returning to the Trust or persons accessing the Trust for the first time.

 

Key Responsibilities

Service Development

Design and implement effective outreach strategies to engage with individuals experiencing homelessness.

Identify gaps in current services and work to develop and expand outreach initiatives to better support our Island’s homeless community.

Coordinate the work of volunteers involved in the Outreach Service.

Monitor the performance of Outreach support services, adjusting as needed to improve outcomes.

The role-holder will oversee the management and development of the Resettlement Service, supporting resettlement clients in Trust accommodation and the recently housed in the wider community.

Leadership & Management

Lead and mentor a team of Outreach volunteers.

Work alongside the Trust’s Training Manager to deliver essential training to volunteers.

Provide guidance and support to volunteers and colleagues dealing with complex cases.

Partnership Working

Build and maintain partnerships with GoJ, external agencies and other charities to strengthen referral pathways and expand service access.

Data & Reporting

Collect, analyse, and report on Outreach data, including the number of individuals supported.

Prepare regular reports for internal and external purposes.

Ensure compliance with safeguarding and confidentiality policies when handling sensitive information.

 

Qualifications and Essential Skills

A minimum of five years’ relevant experience working in the health and social care/charitable sector.

Excellent understanding of homelessness, its causes, challenges and solutions.

Ability to build professional relationships with stakeholders including service users, Government departments/agencies and other external agencies and/or charities.

Strong communication (verbal and written) and interpersonal skills.

Excellent time management.

Ability to work under pressure, manage projects and adapt to changing situations.

Empathetic, with a commitment to helping people.

Ability to adapt to challenging and different working environments.

Collaborative with an ability to work independently.

Qualified to a Level 3 qualification or above, including the Level 3 Certificate in Preparing to Work in Adult Social Care and/or Level 3 CMI Management and Leadership.

 

For further information, please contact Josephine Scott, Operations Director: josephinescott@shelter.org.je